Customer Testimonials
Was taken of respectfully. Dustin was very pleasant and knew what he was dealing with. Took care of the problem in a satisfactory amount of time.
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Service was very smooth and efficient. Kept me informed during the work being done, treated us very well. Highly recomend them for service on your vehicle.
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I truly enjoy how friendly everyone is. The facility was clean even with all of the snow and salt everywhere outside. The buy here, pay here manager is very down to earth and the guys in the service center are awesome
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Everyone we worked with was very friendly and professional. From start to finish (1.5 hours) we were approved for a new car and my wife drove it home that evening.
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I always get my question answered staff are polite and very easy to search for what I need. Indianapolis Indiana
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Came for oil change. Dealt with Casey. Very personable and easy to deal with. Estimated the time it would take and finished in less time.
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I was scheduled promptly, given a timeframe for service and treated with professional courtesy. My car was ready when they said it would be.
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Great service again! Forgot his name, but special thanks to the gentleman that helped me set up the new Mazda app! Awesome! I appreciated the time & effort he took to show me all the great features.
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Friendly and efficient. Didn't have to go through the "hard sales" pitch. Finance process was super smooth. This is the 3rd Mazda I have purchased from this dealership.
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Quick, easy and got a loaner to allow me to get back home and work. Everyone was friendly. Service was completed quickly.
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Casey updated me throughout the process of my routine oil change. I ended up need a few filters replaced and a new tire. He did everything possible to make things easy for me by providing me a courtesy vehicle. Everyone at this location provides consistent excellent customer service. I have been going to the Northeast Shadeland Ray Skillman location for years. I have purchased two vehicles there.
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Excellent and professional. The team did a great job, and was helpful. They let me know what was the status of the car so I could make a decision. Thanks!
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Found the vehicle I wanted and came through on evrything they promised. Very impressive and I appreciated that and will remember in the future.
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Great customer service from Casey. Extremely pleasant to work with and kept me informed of everything that was going on.
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Friendly and quick. The job was completed in the time they estimated. Options were given for wiper blade replacement. That is all
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I really liked our salesperson, Roodson Edmonds. He is personable, enthusiastic, not overly pushy and always looking for ways to meet his customer’s needs.
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The gentlemen I work with in the Service Department are always kind and helpful. Get me right in and right out.
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Your service dept was incredibly efficient, courteous and facility was very clean. Your team accomplished our first oil change and total car check; delivered before promised timeframe.
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Everybody was friendly , they had snacks for people waiting for services . Very clean building , restrooms was unbelievably clean
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The people in your service center were excellent and very professional. I was very happy with the services performed. I have nothing else to add.
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Amy was great at showing us what we wanted to see and wasn't pushy for the sell. She let us drive the interaction and was there for any questions or concerns we had.
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Good service, kept me informed. Called me several times to let me know status, showed good customer service skills. I have always been pretty happy with service here.
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Very professional and helpful for me in an out in under an hour for an oil change an tire rotation.
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Casey was super nice. Very quick service. 1st oil change free, can’t beat that! Also, got a free Starbucks gift card lololol idk I’ll probably come back.
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I always get good service at the Mazda dealership the price is a little higher than fast lube places and it requires an appointment but otherwise it’s good
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I had all of the information as soon as possible. The service was reliable and they were done when they said they would be.
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Customer service from Nick, Christopher, and the finance man. Above and beyond. Nick and Christopher each followed up a couple days later to assure that I was happy with my new car.
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Experience met expectations. Service writer attentive and informative. Pleasant surroundings for wait while service being completed. Wait took a little longer than expected but was confident work would be done professionally. Thanks for a good service experience.
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I had a coupon that I printed from their site. They quickly changed my oil, rotated the tired and balanced them. I was able to pick up my car sooner than expected.
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Ourselves person was very attentive always check Union letting us know what was going on yes he had other customers but he made us feel like we were family
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Great service but expensive, 65.00 for oil change is too high! Will look for a cheaper, next change! Thanks, I do enjoy the vehicle 😬
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Prompt attention. Good service delivered on a timely basis. Suggested service issues are covered in good detail with prices listed. Friendly and qualified staff in Service Dept.
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Service completed in a timely manner and at a reasonable price. They also washed exterior and swept interior. Waiting area was ok.
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Friendly and knowledgeable staff. Open communication regarding windshield aftercare. Complimentary rental car was very helpful to have. I was extremely happy with the convenience of being able to have my windshield replaced at the dealership while I had other services performed. It saved me time being able to come to one place to have everything done!
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Service was quick and efficient. Employees wore masks. Getting a rental while my car was repaired was easy. Employees were polite
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I appreciate the fact that I was able to get an appointment on the day and time I was available,
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Ryan and Joey were both amazing to work with. They were friendly, knowledgeable and made my transition into a new vehicle seamless!
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Staff was very pleasant , salesman very friendly and staff knowledgeable. I really enjoyed the experience. The other staff members were also very helpful. Coffee and water was offered.
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Pleased with everything. Friendly and efficient service. Convenient Saturday appointment. Pleased with staff and location. Fast service and offered coffee and donuts
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I always feel they give total support to each customer. I always get great customer service in person and through communication with e-mails or phone contacts.
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Personal attention, efficient service, good quality work, overall good experience. Nice job. I'll be back. Thank you for a good job.
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Everyone was professional and polite. Plus when the correction was to be completed the next morning I was offered a 2020 rental at no charge to use until the next morning. I was completely satisfied with the service department.
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Customer Service was AWESOME! Curious and kind service was good! My car run like new money!!! I wii be back again!
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Arrived with no appointment and the service was great and prompt. The Service Department is always wonderful, professional and safety precautions against COVID-19 in place.
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Casey is great! Made sure everything was taken care of! Always friendly and great customer service! Got my vehicle done in a timely manner. Definitely recommend
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I staff was efficient and friendly. The facility was clean and had COVID 19 precautions clearly in place. They provided very prompt service.
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The customer service was professional. Everyone was polite an was willing to help with any concerns I had about buying my new car
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The staff is very friendly. The facility is very clean. The finance manager Sam was awesome he went through my paperwork thoroughly. And Alex was also awesome!
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Roodson is Great. He listens to what the customer wants and delivers just what they ask for. Magnificent!!! I would definitely ask for Roofson Edmond to help you out on your next purchase.
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Dave explained everything to me very well and the service was completed in a timely manner, at least twenty words.
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I know the work is Quality Inn I don't have to worry about did they do it right and even if something is at a Mist they will make sure it gets repaired
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JAMES THORPE WAS VERY HELPFUL AND TOOK HIS OWN PERSONAL TIME TO COME OUT TO MY HOUSE WITH A CAR AND PAPERWORK. THE CAR WAS BEAUTIFUL AND CLEAN. MY WIFE AND I DIDNT DRIVE IT THAT NIGHT. WE GOT UP THE NEXT DAY AND DROVE IT. ON THE WAY OUT OF TOWN I NOTICED THE TRANSMISSION WAS STUDDERING AND NEAR IMMEDIATELY THAT IT HAD LITTLE PROBLEM. IT WAS SUNDAY AND I TEXTED JAMES AND HE GOT RIGHT BACK TO ME AND BROUGHT ANOTHER CAR THE NEXT DAY. NO PROBLEM AT ALL.
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very pleasant business dealings. service writers stay right on top of everything. Service work was completed in a timely fashion
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It was quick and easy! They did a great, thorough job! I would highly recommend visiting them for all your service needs for your Mazda.
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The Northeast Ray Skillman Mazda crew do an excellent job with my service. It was a little backed up the day I got my car serviced, but they still got my car in quickly and took care of it. Great service, fair pricing, and I will use again.
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Very helpful through all phases of my purchase. I bought a used car that needed some work. Everything that was agreed to was taken care of perfectly.
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I was in and out in record time. The service manager explained all service work that was need and found discounts that made to price a little better. The service department is always professional and quick to bring a smile to ones face.
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When I ask for the service department I actually get to speak to someone. Not the experience I have with other dealerships. All I get is voice mail and may or may not get a call back Thank you for that.
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Got me in right away and both gentlemen were so kind! They went above and beyond to make sure my problem was solved so quickly.
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Very helpful and fast. I actually told my niece, Madison Richardson, to see you about a car. I will tell everyone.
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I like how he called to verify what I needed upfront. All my service was prompt and exactly what I expected he explained also that my fluids were filled and all the tires were rotated.
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I came in to have a punctured tire replaced and get a new battery for my keyless entry fob. While I did not actually have an appointment, the service advisor was able to get my tire replaced and a new battery put in my remote quickly. He was friendly, straightforward and clearly cared about my time. I was in and out with a new tire and battery in no time. I truly appreciated this as I was on a tight schedule. Thanks RSNEM
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I liked the environment that they have created in the dealership and the people as very helpful in everyway. The sales rep was very helpful and was very patient with us.
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The team really helped me get into the vehicle I need for work and worked with me on every step
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The people are friendly and know what they are doing. They are very helpful. I am very pleased with their work.
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Easy to schedule, someone was ready for my car when I arrived, reasonable wait time, clear information about my car's condition with no effort to up-sell me on additional services.
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The customer service was fantastic and everyone seemed incredibly knowledgeable about the products. There wasn’t a soul in that place that didn’t smile at me and acknowledge me
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Everyone that works here is amazing. They always go above and beyond for any customers that walks through the door.
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Always prompt and great service. Was covid responsive in waiting areas. Work was done and information provide in fast time and everyone very friendly during the time I was there.
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Got me in and out in about one hour and the cost met my expectations. The waiting area was close to service department
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I love that you have staff like David Vargas. He is careful to explain the mechanics of the problem and the cost related to the repairs. He has the intellect and personality that makes one comfortable leaving their car with Rsy Skillman.
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My saleswoman, Alexsandra along with her product specialist were great to work with! Amanda in finance was also awesome! Very fast and easy!
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Great Customer Service and Friendly, really great process, Teresa was really efficient getting things done and everybody were really polite
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Staff was very professional and our sales man bent over backwards to get financing on our terms. Great place to buy a car
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The people everyone was super kind and helpful Ms. Teresa was amazing with me just super throughout the process...Great experience!
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The sales team was amazing! Alexadra knew everything I asked her about the car and took time to sit down with me and teach me since I am new to Mazda. Hank was also very welcoming and helpful when we came in to buy the cx5. Finance was also easy going and informative. I felt cared for and valued here!
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Excellent people to work with. I came looking for a used cx5 and left with a new one. I love the car, I would recommend this dealership to friends
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Great customer service! Very fast and convenient shipping. Ryan was knowledgeable about Mazda’s! Finance team was quick and helpful too!
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The service writers and technication are excellent. Everyone is always Pleasant, work is done in a timely manner. Would recommend highly to any of my friends.
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I made an appointment online. When I arrived, Kasey met me and was very helpful. He was personable and answered all of my questions. I waited in the waiting room for the routine oil change and was able to work using the free wifi. Overall, the service experience was outstanding.
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I had a recall to replace the dashboard screen. I made an appointment with Angel who was extremely helpful. Service department was friendly, efficient and knowledgeable. New screen looks great.
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I got the great car that I wanted, and the deal made sense. I felt like I was treated fairly and received good customer service.
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The service dept honored my appointment, making my visit quick. However, I found the $100 air and cabin filers on Amazon for $15 for both.
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Teresa was great to work with. Very informative. No arm twisting. Nice lady.They found the car we were looking for at another dealer and had it the next day.
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James and Justin were so nice and they did everything they can to make sure we left with a car, I just Thank The Lord that he sent us to the right persons, God Blessed Them, and Chantel was awesome too!!
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It was recommended that my front and rear brakes be changed as well as replacing my windshield wipers. I told the mechanic I would pass on the windshield wiper change and that I would do it myself to reduce the cost. The mechanic changed my windshield wipers free of charge. I know some people may not like that but I appreciate the kind gesture. I was also given a loaner vehicle, free of charge, to keep overnight while they changed my brakes.
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I came, they serviced, I left. Wonderful group of people. Beautiful facility.next time I buy it will be here!!! Very convenient location.
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The staff was friendly and professional. I used the Costco auto buying program, so the overall process was very straightforward and simple.
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I was in and out every one was polite. They will let you if there is anything wrong . I wold recommend you get your car service at Mazda East.
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Teresa was extremely pleasant and accommodating. She provided great customer service and kept me informed during the entire buying process.
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Anthony Roark is a great salesman very friendly and helpful was thorough explaining the specs of the car I am very happy with the car
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It was pretty quick and priced reasonably. The technicians were friendly and professional and I'm pleased with the quality of their work. They also fixed the glove box stay damper that had not been properly reinstalled by another dealer during a previous service. I had forgotten to mention the damper during check-in so the attention to detail is appreciated.
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Casey was very considerate; he seated me at an unused desk to wait for my service to be completed; he was wearing a mask during all communications with me.
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The car service workers were very personal with conversations about my car service. The had great attitude as the approached me when I arrived and when I checked out.
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Very friendly and always explains what they are doing and always makes sure you understand what they did to your car
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Great people to deal with. They know what they are doing and treat you like you are special. The service and repairs were quick and done right.
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Prompt, courteous and reasonable. The service technician was attentive and thoroughly explained the work that was done. My first time at this dealership from service and I will return
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Teresa was ready for our arrival at the appointment time. Made arrangements for me to see the vehicles I had told her I was interested in. Treated me respectfully, but also willing to deal to insure satisfaction for this return customer.
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Pleasant and knowledgeable service desk staff. I was treated with respect and felt no pressure. I look forward to next opportunity to visit Ray Skillman Northeast Mazda.
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The Service Manager was very polite, my car was taken care of quickly and I am very happy with Ray Skillman's service.
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