Customer Testimonials

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Cars May 14, 2021
 

For someone who hates car shopping this was a great experience. Bram and Sam were nice and I didn’t feel pressured at all. They seemed to be interested in making sure I left happy.

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Cars May 13, 2021
 

quick and affordable. Casey was awesome. He was very helpful. Very friendly and got things done on time. Would definitely come back.

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Cars May 13, 2021
 

Everyone was nice and helpful and didn't try to sell me anything I didn't want or could afford! Enjoyed the loaner car. Hoping to win the lottery soon!

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Cars May 11, 2021
 

Hank is a baller. Shot caller. 20" rims on his impala. no seriously he goes above and beyond with everyone that he interacts with. Quality employee right there!

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Cars May 10, 2021
 

My oil change, tire rotation and key programming were completed in a reasonable time frame. My service advisor kept me apprised of the status of my service and ensured that I was happy when I left.

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Cars May 9, 2021
 

I experienced a flat tire and damaged rim late on a Friday afternoon. The service team literally had my car checked in and offered a loaner vehicle within minutes. I was able to use the loaner for a weekend trip and daily errands until my car was fixed.

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Cars May 8, 2021
 

Great customer service .my vehicle was finished in a very timely manner. and I will be back again. Very nice and neat and clean facility and I will be back again

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Cars May 8, 2021
 

Everything, efficient, professional and delivered on their promises. Service Manager was focused on Service Recovery and exceeding my expectations. Energy hand washed my car for me.

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Cars May 8, 2021
 

I was in and out in record time. The service manager took care of a problem that i was not there for. Great job great people.

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Cars May 7, 2021
 

Efficient service and completed as indicated. Appointment was efficiently handled when i called for service. Showed me what mightbeneeded at next service appointment

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Cars May 5, 2021
 

customer service is always pleasant and the explanation of my services are always thorough. I appreciate the time taken to address my concerns and the offering of other service options.

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Cars May 1, 2021
 

Nick was great, made everything super easy and quick. I appreciate how fast we were able to make a deal and buy our new CX-5! Our dogs and baby love it 😊

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Cars Apr 30, 2021
 

My sales rep was awesome, Daniel had me in and out of there in no time. He knew exactly what kind of car I needed. Great job Daniel!!

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Cars Apr 29, 2021
 

Very friendly staff, kept me informed and was in and out in a timely manner. I would definitely recommend people to come there for service and will return myself.

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Cars Apr 28, 2021
 

Everyone was very friendly and accommodating, and when we had questions everyone quickly gave us the information we needed. My only complaint is that we spent a lot of time waiting around.

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Cars Apr 27, 2021
 

Everyone was very helpful and easy to get along with. They weren't pushy at all. In fact they were patient with me and they worked as a team to make sure I got everything I was looking for while staying within my budget. Thank you all for your help. I am loving my new Cx-5! Zoom Zoom

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Cars Apr 27, 2021
 

Very friendly and they put my mind at ease about my car. Customer service is always excellent. Connor showed me around while I waited. It was a very rewarding experience.

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Cars Apr 25, 2021
 

Your staffs professionalism and customer service are both excellent. It was very helpful to get a loner car while mine was being worked on.

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Cars Apr 22, 2021
 

Quick and painless. Casey provided friendly service and timely communication, and the repairs were done in a very timely fashion. Thanks!

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Cars Apr 20, 2021
 

I like how I was able to trade in my car for a nicer newer one and they offer me water and offer me snacks

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Cars Apr 20, 2021
 

I have purchased my last 2 vehicles at this location and since then have always had all my services done here, so for about 7 years. I knew from the first time that I would never go anywhere else. Every service appointment I've had since then, I leave thinking the same thing. These folks are great, and I always feel like they have my best interest in mind.

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Cars Apr 17, 2021
 

Appreciate they brought my car home and honored all items we questioned along with the pricing and feedback given to us.

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Cars Apr 16, 2021
 

Bram was very help this was my 3rd purchase from this location. I have always had great experiences every time I’ve bought a vehicle!!

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Cars Apr 16, 2021
 

The sales people were nice, not pushy. Alexandra was lovely and Cole was awesome in explaining how to use the Mazda Connect and the other features of the vehicle.

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Cars Apr 7, 2021
 

Everyone was friendly and professional. My needs were met in a timely manner. It was a very positive experience. I will return.

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Cars Apr 7, 2021
 

I was coming back from a road trip when my car broke down. I had to go back home to kentucky to wait for my car. Dave Vargas was exceptionally helpful throughout the process, giving me frequent updates on my vehicle and even offering to drive me to get food while i waited for my vehicle. He asked mazda to help with the repair for my vehicle which reduced the cost dramatically. Dave was very helpful in getting me my vehicle in a reasonable time and under the expected price, which is always satisfying.

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DealerRater Apr 7, 2021
 

I was extremely pleased with my recent experience with this dealership. I had a special request that was granted and every person I dealt with was friendly, professional and did the utmost to make sure I was taken care of. Hats off to you!

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Cars Apr 6, 2021
 

Great experience, fantastic people with no BS. We were impressed by the salesman and manager for giving us straight forward information.

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DealerRater Apr 5, 2021
 

We had a trainee help us. He did a very good job and was very friendly and personable. The oil change was done w/in the time quoted and was left clean.

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DealerRater Apr 2, 2021
 

Ray Skillman East worked me into the schedule today and quickly resolved a tire issue for my 1-week old car. The issue was not under warranty but they understood my concerns and had my car ready, good as new and was amazing in working out a better than expected fix. They were wonderful!

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Cars Apr 1, 2021
 

I observed that the Sales staff worked together as a team. Franklin and D’eandre (sp?) asked the right questions to quickly assess what I wanted and produced the vehicle with an exact match for me to test drive. All of my questions were answered quickly and accurately. What could be a stressful negotiation was actually pleasant and productive. Working together with the sales team resulted in their ability to quickly identify my new car needs, finding the exact match and closing the deal in one afternoon. It was night and day from my attempt to buy the same vehicle ...

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Cars Apr 1, 2021
 

I have owned 4 Mazda's, all purchased through Ray Skillman NE Mazda. I have only ever brought my cars there for service. The staff is always very friendly and accommodating. I do have to say, I miss the "service for life" program.

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DealerRater Apr 1, 2021
 

Scheduling a breeze online. Service was friendly and helpful, price for service was fair. They caught a nail in our tire...pretty amazing find and timely as we were set to travel in the next few days.

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DealerRater Mar 31, 2021
 

Ray Skillman Mazda East provided excellent and friendly service. I am very pleased with the service and the work was completed quickly. Thank you very much.

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Cars Mar 31, 2021
 

I was greeted politely and my appointment went very quickly! My appointment took half the time I was originally quoted so I was back on the road much earlier than planned!

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Cars Mar 29, 2021
 

Casey seemed to be genuinely helpful and concerned about getting my Mazda fixed. He called me with a complete list of things needing attention, and did everything I had asked. I couldn't be happier with his help and attention to detail. I was very surprised with the car wash and the carpet vacuuming!

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Cars Mar 26, 2021
 

Sales girl was tremendous. Store manager low balled trade in value of car. I knew what it was trade in was worth.

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Cars Mar 26, 2021
 

The team at Northeast Mazda always goes out of their way to make things easy for us. We always recommend our family and friends to this dealership because of the positive experience we have had. We can't imagine buying a car from anywhere else - the team is wonderful!

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Cars Mar 20, 2021
 

Your Service Department has always been very efficient. The service techs are always willing to explain and/or discuss any problems. Casey and Cody are prime examples.

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Cars Mar 19, 2021
 

Franklin, DeAndre, Will and Aaron. We’re fantastic. They truly care about the buyer. Someone even brought me a coffee and I didn’t get her name

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Cars Mar 18, 2021
 

Friendly service explained thoroughly very good experience offered the amenities informed me of a update to my vehicle that they did while servicing my car so that I would not have to return for another visit

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DealerRater Mar 17, 2021
 

It was a great experience. The service personnel were positive and helpful. I am pleased with the work completed and the time it took to complete it.

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Cars Mar 16, 2021
 

Service is always excellent. In an out in a timely manner. I would recommend this shop to any Mazda owner!

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Cars Mar 12, 2021
 

The service advisors are all very friendly and courteous. I waited for my car to be done and was only there for maybe 30 minutes. They recognized that I did not need a tire rotation and only did the oil change and also gave me $10 off for having a coupon. I appreciate all of these things no matter how small. Especially in these times!

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Cars Mar 12, 2021
 

The people are friendly and helpful. I got to my appointment way early, but they got me right in and did a very good job. They even made coffee for me. I am very pleased with the service that they provided me.

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Cars Mar 10, 2021
 

They were Very respectful and they had a very nice staff, they were fast and accurate and kept me informed about anything needed, i was even concerned about something i was hearing and they were able to resolve the problem awesome job

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DealerRater Mar 10, 2021
 

Great staff, friendly and reasonable, i felt very comfortable waiting during my oil change and felt welcomed by all the staff. i also met Bram Epstein from sales, and he was very nice and informative about deals if i was interested. Very Happy with this team

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Cars Mar 9, 2021
 

Everything, I love about Ray Skillman. My very first new car and my second new car. Everyone there is very professional and excellent service. I haven't had any problems with them

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Cars Mar 6, 2021
 

After my car was totaled during the recent snow storm, I turned back to Ray Skillman and felt appreciation for being a repeat customer, understanding of my situation, flexibility, knowledge, support. Very helpful!

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Cars Mar 6, 2021
 

We were treated kindly and they worked very hard to get us financing when others wouldn't. It was a pleasant experience.

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Cars Mar 2, 2021
 

I arrived for my appointment and the service department was right on time. Customer service representative friendly and informative. Timely and friendly. Could not ask for anything more.

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Cars Feb 26, 2021
 

Friendly fast service. I was Called when car was complete. They made sure to get my car in as soon as I got there.

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Cars Feb 26, 2021
 

Quick service and the updates were given to me. Love the free car wash!!! Helped me find a coupon. I will always return for my oil changes.

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Cars Feb 25, 2021
 

Service department was quick and provided me with updates throughout my visit. My service advisor was great and answered all my questions!

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Cars Feb 25, 2021
 

great service! they really were knowledgeble, helpful and positive. We bought the 2021 CX-30 turbo premium vehicle and it drives very well, has good acceleration

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DealerRater Feb 20, 2021
 

Was taken of respectfully. Dustin was very pleasant and knew what he was dealing with. Took care of the problem in a satisfactory amount of time.

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DealerRater Feb 19, 2021
 

Service was very smooth and efficient. Kept me informed during the work being done, treated us very well. Highly recomend them for service on your vehicle.

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Cars Feb 17, 2021
 

I truly enjoy how friendly everyone is. The facility was clean even with all of the snow and salt everywhere outside. The buy here, pay here manager is very down to earth and the guys in the service center are awesome

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Cars Feb 6, 2021
 

Everyone we worked with was very friendly and professional. From start to finish (1.5 hours) we were approved for a new car and my wife drove it home that evening.

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Cars Feb 4, 2021
 

I always get my question answered staff are polite and very easy to search for what I need. Indianapolis Indiana

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DealerRater Feb 3, 2021
 

Came for oil change. Dealt with Casey. Very personable and easy to deal with. Estimated the time it would take and finished in less time.

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Cars Feb 2, 2021
 

I was scheduled promptly, given a timeframe for service and treated with professional courtesy. My car was ready when they said it would be.

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DealerRater Jan 30, 2021
 

Great service again! Forgot his name, but special thanks to the gentleman that helped me set up the new Mazda app! Awesome! I appreciated the time & effort he took to show me all the great features.

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Cars Jan 28, 2021
 

Friendly and efficient. Didn't have to go through the "hard sales" pitch. Finance process was super smooth. This is the 3rd Mazda I have purchased from this dealership.

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Cars Jan 28, 2021
 

Quick, easy and got a loaner to allow me to get back home and work. Everyone was friendly. Service was completed quickly.

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Cars Jan 23, 2021
 

Casey updated me throughout the process of my routine oil change. I ended up need a few filters replaced and a new tire. He did everything possible to make things easy for me by providing me a courtesy vehicle. Everyone at this location provides consistent excellent customer service. I have been going to the Northeast Shadeland Ray Skillman location for years. I have purchased two vehicles there.

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Cars Jan 23, 2021
 

Excellent and professional. The team did a great job, and was helpful. They let me know what was the status of the car so I could make a decision. Thanks!

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Cars Jan 22, 2021
 

Found the vehicle I wanted and came through on evrything they promised. Very impressive and I appreciated that and will remember in the future.

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Cars Jan 20, 2021
 

Great customer service from Casey. Extremely pleasant to work with and kept me informed of everything that was going on.

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Cars Jan 19, 2021
 

Friendly and quick. The job was completed in the time they estimated. Options were given for wiper blade replacement. That is all

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Cars Jan 15, 2021
 

I really liked our salesperson, Roodson Edmonds. He is personable, enthusiastic, not overly pushy and always looking for ways to meet his customer’s needs.

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Cars Jan 14, 2021
 

The gentlemen I work with in the Service Department are always kind and helpful. Get me right in and right out.

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Cars Jan 9, 2021
 

Your service dept was incredibly efficient, courteous and facility was very clean. Your team accomplished our first oil change and total car check; delivered before promised timeframe.

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Cars Jan 6, 2021
 

Everybody was friendly , they had snacks for people waiting for services . Very clean building , restrooms was unbelievably clean

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Cars Jan 6, 2021
 

The people in your service center were excellent and very professional. I was very happy with the services performed. I have nothing else to add.

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Cars Jan 6, 2021
 

Amy was great at showing us what we wanted to see and wasn't pushy for the sell. She let us drive the interaction and was there for any questions or concerns we had.

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DealerRater Jan 2, 2021
 

Good service, kept me informed. Called me several times to let me know status, showed good customer service skills. I have always been pretty happy with service here.

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Cars Dec 23, 2020
 

Very professional and helpful for me in an out in under an hour for an oil change an tire rotation.

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Cars Dec 22, 2020
 

Casey was super nice. Very quick service. 1st oil change free, can’t beat that! Also, got a free Starbucks gift card lololol idk I’ll probably come back.

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DealerRater Dec 22, 2020
 

I always get good service at the Mazda dealership the price is a little higher than fast lube places and it requires an appointment but otherwise it’s good

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Cars Dec 22, 2020
 

I had all of the information as soon as possible. The service was reliable and they were done when they said they would be.

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Cars Dec 18, 2020
 

Customer service from Nick, Christopher, and the finance man. Above and beyond. Nick and Christopher each followed up a couple days later to assure that I was happy with my new car.

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DealerRater Dec 13, 2020
 

Experience met expectations. Service writer attentive and informative. Pleasant surroundings for wait while service being completed. Wait took a little longer than expected but was confident work would be done professionally. Thanks for a good service experience.

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Cars Dec 11, 2020
 

I had a coupon that I printed from their site. They quickly changed my oil, rotated the tired and balanced them. I was able to pick up my car sooner than expected.

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Cars Dec 11, 2020
 

Ourselves person was very attentive always check Union letting us know what was going on yes he had other customers but he made us feel like we were family

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DealerRater Dec 11, 2020
 

Great service but expensive, 65.00 for oil change is too high! Will look for a cheaper, next change! Thanks, I do enjoy the vehicle 😬

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DealerRater Dec 10, 2020
 

Prompt attention. Good service delivered on a timely basis. Suggested service issues are covered in good detail with prices listed. Friendly and qualified staff in Service Dept.

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Cars Dec 9, 2020
 

Service completed in a timely manner and at a reasonable price. They also washed exterior and swept interior. Waiting area was ok.

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Cars Dec 6, 2020
 

Friendly and knowledgeable staff. Open communication regarding windshield aftercare. Complimentary rental car was very helpful to have. I was extremely happy with the convenience of being able to have my windshield replaced at the dealership while I had other services performed. It saved me time being able to come to one place to have everything done!

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Cars Dec 3, 2020
 

Service was quick and efficient. Employees wore masks. Getting a rental while my car was repaired was easy. Employees were polite

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Cars Dec 2, 2020
 

I appreciate the fact that I was able to get an appointment on the day and time I was available,

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Cars Dec 1, 2020
 

Ryan and Joey were both amazing to work with. They were friendly, knowledgeable and made my transition into a new vehicle seamless!

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Cars Nov 22, 2020
 

Staff was very pleasant , salesman very friendly and staff knowledgeable. I really enjoyed the experience. The other staff members were also very helpful. Coffee and water was offered.

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Cars Nov 19, 2020
 

Pleased with everything. Friendly and efficient service. Convenient Saturday appointment. Pleased with staff and location. Fast service and offered coffee and donuts

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Cars Nov 13, 2020
 

I always feel they give total support to each customer. I always get great customer service in person and through communication with e-mails or phone contacts.

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Cars Nov 12, 2020
 

Personal attention, efficient service, good quality work, overall good experience. Nice job. I'll be back. Thank you for a good job.

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Cars Nov 4, 2020
 

Everyone was professional and polite. Plus when the correction was to be completed the next morning I was offered a 2020 rental at no charge to use until the next morning. I was completely satisfied with the service department.

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Cars Nov 3, 2020
 

Customer Service was AWESOME! Curious and kind service was good! My car run like new money!!! I wii be back again!

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Cars Oct 31, 2020
 

Arrived with no appointment and the service was great and prompt. The Service Department is always wonderful, professional and safety precautions against COVID-19 in place.

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Cars Oct 30, 2020
 

Casey is great! Made sure everything was taken care of! Always friendly and great customer service! Got my vehicle done in a timely manner. Definitely recommend

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