Alan was an amazing help in the service department! Very positive experience with a dealer I had never used before.
Timely an overall pleasant experience . Fixed and on the road on time. Courteous staff that kept me informed. I would recommend you
My salesman Nick Kincaid always has my best interest and needs in mind. The service department is always for helping and professional.
The quickness of getting my car in for service. The constant updates I received on the status of my car. Videos of car in service showed that it wasn't outside waiting to come into the shop.
I was going through a very stressful time, when I called and spoke with Alan. He was empathetic, professional and knowledgeable when assisting me. I also appreciated that he accepted payment over the phone and left my keys at the showroom desk, since I was picking up my car after the service department closed. He made sure that the gentlemen at the desk knew that I would be stopping in and that my invoice had already been paid. Alan is a true asset to your organization.
The salesperson, Ty, was amazing! She helped me narrow down my options and helped me pick a vehicle that was in my price range AND it has everything I wanted. She did most of the shopping for me while I was at work. All I had to do was show up and test drive.
All staff were professional and extremely friendly and courteous. I was given updates on the status of the service - love the video of the inspection
The entire experience was (mostly) painless. I was able to select a car online and the day it was landed, they called. I had pre qualified so I was in and out in about 2 hours. A few days later, I had a roof rack installed and they gave me a discount and even sent me a video showing the installation so I would know how things went.
Alan is the best service manager I have ever dealt with. He answered all my questions and worked around my schedule.
The Service Department At Ray Skillman Northeast Mazda has always been top notch with me. They have always answered my questions and explained all situations.
We were wrapping up a road trip when started to have issues. We came here and the staff was amazing! They fit us in for a diagnosis and once we knew what was wrong they jumped right onto fixing the problem and had us on the road in less the 2 hours total. The staff was all so nice and helpful...really glad we made the decision to stop when and where we did!~
I found the most helpful enteraction was the video showing what the tech was finding in real time. The clear pricing and knowing what is recommended. Friendly technicians and clean facilities are also a big plus setting Ray Skillman above the standard.
Friendly service. Love the video of what they check on your car. Waiting area is very nice and has drinks and snacks.
Able to work me in to help get 95K maintenance done before going on our annual Fall trip out West.
Very friendly staff, smiling faces everywhere. Willing to joke around and have a good time while going through a stressful time. They did NOT make me feel pressured.
Your staff was very friendly and cared about my wishes. Their professionalism was obvious; everything went very smoothly. I could not be more pleased with buying my car.
They really like to get to know you. Guaranteed to leave with a car ! Aaron, Dalton, and Justin are great.
Professional, friendly staff. Service was performed in timely manner with service team. My Mazda CX5 is a great product and very pleased with purchase.
Ray Skillman Northeast Mazda is greet! Pressure-free buying experience, friendly staff, great service department, and they always follow-up to ensure you are satisfactory.
So many positives! First, the entire service staff was very friendly & helpful. I was waiting while car was serviced. I had asked for an ETA & was told probably between 60-90 minutes. It was my 5,000 mile check & they actually had me done in about 40 minutes. I was happy & impressed! Then I once again want to say how much I love the feature where the tech sends you a video while waiting to show everything he is looking at and showing the conditions. Really assured me I’m not being upsold & I learn a bit about the ...
We had a car accident a few weeks ago. We were having a horrible time finding a car. But then my husband suggested Ray Skillman. They went out of their way to make us feel welcome and took great care of us! Best experience ever! Definitely recommend them! Ty Sims and Bram Epstein helped find our car. And then Brian Brooks was awesome helping us with financing. And the service team getting our car ready super fast! Just can’t thank them all enough💜
I didn’t know exactly what I needed. Daniel helped me get exactly what I wanted. Mark made sure financing was the best. Everyone in the process treated me like family and made sure I purchased exactly what I needed.
I’m a repeat customer. Everyone was knowledgeable, professional and very friendly. I had a wonderful buying experience with this dealership.
Mr Williams was very personable, professional, & thorough. He honored his commitment for service & follow up to keep me informed about the status of my car.
Casey is awesome! Great service! Happy to drive an hour to get my CX-9 serviced at this location 🙂 Will continue to do so. Friendly staff, awesome people.
Never a long wait and the service advisor is always courteous and professional. Don’t mind the cross town drive to get here.
Really good service!!!! Really helpful and friendly! Jeremy Falcom was really good and make the process really easy and friendly for me and my family.
Everyone at the dealership, from sales to finance, was helpful. They went above and beyond to make this a great experience.
It wasn’t crowded, my car was done pretty quickly including extra detail work which was awesome. Thanks for the great service experience!
Nathan was awesome! He greeted us as we arrived and was very friendly and knowledgeable. The waiting room was comfortable and had free drinks and snacks which was a nice touch.
Polite... Direct love how the estimate is done and it was pretty fast service! Coffee and chips was a plus!
I’m always treated professionally they let me know what the problem is with my car what has to be repaired what should be repaired and what can wait I was treated as if the customer really matters
The service experience is always professional and courteous. I trust the work being done on my car. The addition of the video inspection, giving me the opportunity to see my car while it’s in the shop is very helpful. The service team went above and beyond expectations, including buffing a scratch on the car at no extra cost.
Efficient and on-time and communication from service department was excellent. I particularly enjoyed the videos sent to me regarding cost estimates and showing the things the mechanic checked out
Friendly greeting, clean waiting room, fast service. A quick and easy oil change and tire rotation. I will come back in the future.
Very pleased with my recent experience with Ray Skillman North East Mazda! Processes for service were smooth and performed quickly Very friendly and accommodating !
My SA Casey was very professional. He took the time to explain the tech's diagnosis and suggest a course of repair. When the repair was taking longer than estimated he offered use of a courtesy vehicle.
Extremely please with me recent experience with Ray Skillman NorthEast mazda! Very friendly, and accommodating!
I loved the video explanation, I had time to watch it before the Service Manager, Casey, talked to me about what needed to be done. It was very thorough, with a checklist of items, some of which I had taken care of and the rest I will have done later in June.
Lance was very acknowledged by what I wanted and came through very satisfied will definitely go back in the future
Daniel and Franklin were so nice and worked with me and got me the car I wanted and the payment I could afford !
Kevin was very helpful, in helping me to find the car I wanted ever since I test drove it on the Westside at Ray Skillman's, but they wouldn't deal with me then. But the CX30 was up higher then.
The salesmen was amazing. Roodson Edmond arranged and took care of everything. Including getting the car to and from Ziebart on his day off. The staff around Roodson really helped out with it being his day off.
Got me in when I needed it after having issues on vacation. Awesome experience. We went to a dealership in Stroudsburg PA and they let us know we could drive home safely.
The transaction was very smooth and the price of our car was very reasonable. Great experience. Everyone was very friendly and courteous.
I love the new spacious lounge. The employees were friendly. I liked the inspection video which was sent to my phone.
It was an easy process and I love the new procedures you have in place--video of service, an option to add services, etc.
I liked the nee service facility. All the staff were friendly, professional, and kept great communication the whole time when servicing and repairing my vehicle.
I felt the staff was very friendly and accommodating. I was quick in and quick out with my service. I appreciate the new video feature they have so I can authorize work from my phone too.
Truly a professional team they have put together there!!! Casey, Joshua, Wesley, Nathan, and even their Newest Service Advisor, Felicity were all available to help me as soon as I pulled in through their NEWLY BUILT Service Drive!!!
Other than you have my wife's name listed on my car, I was happy with the courteous and fast service. Liked the video follow up.
The people at Ray Skillman Northeast are a pleasure to work with! I will always return to Ray Skillman NE because they treat me well.
The Service Department has always been very helpful with clarifying any concerns or problems I may have. They make sure I understand.
Great employees, loved the video of my car and the service they were providing coffee and snacks are a plus too!
All was well fast modern and good attention from employees, i like the new renovations in progress its going to look great
The Service was very quick for an oil change, and the staff were very friendly and upbeat ! Very helpful, would recommend
Made the process smooth and easy. I was short on time and they didn’t keep me in the dealership for hours. Pleasure doing business here.
Everyone was very friendly and helpful. They took the time to answer questions. I have never had this much of a great experience anywhere else.
I liked talking to the tec's. They didn't talk down to me, and worked to get the job done. I know my way around cars, but almost never let on that I do, so I can evaluate what's being told to me. Rayskillman has always done right by me.
great service at this facility. speedy service and helpful employees. love the technology at the service center. video tool was awesome
I appreciate the video from the technician explaining what he did with my car and what needed to be done. they even vacuumed it and dusted the dash. i had a couple of questions about the heater which were answered and demonstrated. the customer service was excellent.
Great service on not only my car but taking care of what I needed to get back out on the road. I only trust Ray Skillman service with my car.
The attitudes everyone seemed kind and caring I felt that they genuinely wanted me to get the best rates. It did take my credit score down by running my credit that many times through different lenders but however I am satisfied with the rate that I was received
I was kept informed of the progress on my vehicle which was very helpful. Also, a courtesy vehicle was made available which really helped as my vehicle was in the shop for several days. Additionally, another dealership was involved in paying for some of the repair. The team handled that detail with excellence! I also had to travel out of town before the work was done, and it was easy for my wife to step in and finish the transaction. Thank you for such a pleasant experience!
I was absolutely impressed with the technical video provided regarding my vehicle. I felt as if I were in the service department. The summary text with the costs of recommended services was great. Thank you for implementing that service
I liked the videos and that they explained things to me so I could understand the plan and what was wrong.
EASY AND SMOOTH TRANSACTION THE SERVICE DEPARTMENT IS ONE OF THE NICESS IVE EVER BEEN IN THE THE EMPLOYEES ARE GREAT PEOPLE TO WORK WITH
The mechanic was very informative in the video explaining what was needed. He did not try to sell anything that was not needed.
Your place is very clean and organized. The people who work there are prompt, pleasant and good at what they do. The video of the actual service done to the car was exceptionally good. The guy who did the video will soon be hired for commercial TV.
I like how a email is sent to you from your technician about your car. Customer was excellent and like the new set up.
I thought I made an appointment online but when I showed up I wasn’t scheduled the service advisor told me they could work me in but it would be a 2 hr wait. I agreed to stay and only waited about 30-40 mins to my surprise! They got me in and out so fast!
Everyone was very patient with me as I searched for a new vehicle with specific features. Wait time after selecting vehicle was too long for a previous buyer. I arrived at the dealership at 10 , selected vehicle by noon but didn’t leave until 3:30.
My sales representative Daniel Bewley was very responsive, made sure that all my questions were answered and took the time to introduce the vehicle features to me and my wife.
Nick and Franklin are just the best people to work with. Their friendliness and knowledge make the buying experience painless.
Very easy process. In the past I hated car shopping but here the process is amazing. Great people that work there and actually care about customers. Bram and Franklin and Sam all took great care of me.
What I needed was addressed in a timely way. As I expected, everyone was friendly and available to help me.
I was so impressed with my recent experience. I called with an engine malfunction light on, was told to come in right away, given a loaner and was given a Starbucks card when I mentioned I liked it. Staff was prompt, professional and friendly. Casey provided fantastic service and I’m more inclined to get regular service at the dealership given my recent experience.
I really liked the new video text that showed what they were doing with my car, showing me how things looked & providing recommendations, if needed. As always, every employee encountered was friendly & helpful.
Great service, smooth transaction, did a fantastic job listening to my needs. Definitely came to the correct dealership. Very happy with my vehicle and the representatives that helped me.
I love the video you guys send of my vehicle when you’re inspecting it. My 6 yr old thought it was so cool… and cool to see a screw in my tire…. which my advisor was wonderful to do business with and helped me get the tire covered. He presented everything at once, meaning, he contacted Mazda and got my coverage figured out about my tire before even presenting it to me, so it was nice having that already figured out. Every person I come in direct contact with at this Mazda location has been phenomenal. They’re my favorite ...
We were pleased with the knowledge of the sales representative. He was happy to answer all of our questions without making us feel rushed. We felt as if he had our best interest in mind.
Allen Tarver was great to work with. Was not pushy and not rushed to get the deal done. Financial part was also very smooth.
I really appreciate the nice loaner cars. It's fun to drive a new Mazda model. Also, the service is always friendly.
The new(?) video I was sent was pretty helpful. Short and too the point but told me what I needed. People were great and the chair was comfy
Casey greeted me with a pleasant smile and explained what they were going to do that day. Also explained they would be sending me a video of my vehicle as they were inspecting it. After it was finished he explained how they checked all my fluids and topped them off and that they had no recommendations that needed any further attention.
Very friendly and courteous. Even the salesman who sold me the car several months ago remembered me. Was under construction but will be nice when done.
Franklin was amazing in his service from the moment we stepped foot on the sales floor. Brandy did an amazing job convincing us that we'd get the best appraisal for our trade-in and receive a reasonable deal on the car we wanted.
My salesman Franklin was very patient and extremely helpful. He wasn’t pushy and made the experience very easy. I didn’t spend hours in there waist of my time. Financing was quick easy and to the point. Upon delivery of my new vehicle I was shown exactly how my new car works. Thanks again!
I love how friendly the staff is and how they work with you when you're having an emergency and don't know what to do.
It was great working with our salesman, Daniel. He made the buying process easy for me and my wife. Definitely would recommend to family and friends.
Ease of scheduling. Accurate service. Professional and courteous staff. Constant contact and updates during service. All staff are committed to customers' positive service experience.
Swift and easy. Technician joined me on test drive, I was seated in a nice room, mediator conveyed info efficiently and also checked other general things on car
It's easy & convenient. The staff in service are always friendly and nice. As a matter of fact everyone I encounter are!
Speedy in and out, video of the techs work, and walk around was outstanding. Always have plenty of snacks, and good coffee free to customers!
Casey is awesome, a true asset to your company. He is always very friendly, helpful and treats customers with cortesy & respect. I didn’t have an appointment that day but was in the area so I stopped to see if they could replace my headlight. He not only took care of my car but also mentioned about how they could buff out the inside of my light domes, a problem I’ve had since I bought the car and have mentioned several times that I couldn’t see good at night, not one other person told me about that ...
Everyone was friendly and made sure I was comfortable waiting and kept checking back to see if I needed anything. The wait time was not extreme.
salesman worked very hard to get us the car we wanted and in a timely manner- thank you! not easy to do in the pandemic
Its tough to find a car right now with the inventory shortage but Alex and the team made it very easy.
Great people with great attitudes. Made my buying fun and entertaining! I won’t buy anywhere else. Anytime I needed something they were right on top of it!
Franklin, my sales specialist/salesman, was amazing. I’d recommend him to anyone. He was attentive, made it personable, and made sure I was taken care of every step of the way. My Finance manager(s) were fantastic as well and made sure I understood everything in the contract. If we could refer finance managers, id refer him 10/10 as well.