Customer Testimonials
For someone who hates car shopping this was a great experience. Bram and Sam were nice and I didn’t feel pressured at all. They seemed to be interested in making sure I left happy.
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quick and affordable. Casey was awesome. He was very helpful. Very friendly and got things done on time. Would definitely come back.
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Everyone was nice and helpful and didn't try to sell me anything I didn't want or could afford! Enjoyed the loaner car. Hoping to win the lottery soon!
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Hank is a baller. Shot caller. 20" rims on his impala. no seriously he goes above and beyond with everyone that he interacts with. Quality employee right there!
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My oil change, tire rotation and key programming were completed in a reasonable time frame. My service advisor kept me apprised of the status of my service and ensured that I was happy when I left.
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I experienced a flat tire and damaged rim late on a Friday afternoon. The service team literally had my car checked in and offered a loaner vehicle within minutes. I was able to use the loaner for a weekend trip and daily errands until my car was fixed.
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Great customer service .my vehicle was finished in a very timely manner. and I will be back again. Very nice and neat and clean facility and I will be back again
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Everything, efficient, professional and delivered on their promises. Service Manager was focused on Service Recovery and exceeding my expectations. Energy hand washed my car for me.
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I was in and out in record time. The service manager took care of a problem that i was not there for. Great job great people.
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Efficient service and completed as indicated. Appointment was efficiently handled when i called for service. Showed me what mightbeneeded at next service appointment
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customer service is always pleasant and the explanation of my services are always thorough. I appreciate the time taken to address my concerns and the offering of other service options.
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Nick was great, made everything super easy and quick. I appreciate how fast we were able to make a deal and buy our new CX-5! Our dogs and baby love it 😊
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My sales rep was awesome, Daniel had me in and out of there in no time. He knew exactly what kind of car I needed. Great job Daniel!!
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Very friendly staff, kept me informed and was in and out in a timely manner. I would definitely recommend people to come there for service and will return myself.
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Everyone was very friendly and accommodating, and when we had questions everyone quickly gave us the information we needed. My only complaint is that we spent a lot of time waiting around.
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Everyone was very helpful and easy to get along with. They weren't pushy at all. In fact they were patient with me and they worked as a team to make sure I got everything I was looking for while staying within my budget. Thank you all for your help. I am loving my new Cx-5! Zoom Zoom
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Very friendly and they put my mind at ease about my car. Customer service is always excellent. Connor showed me around while I waited. It was a very rewarding experience.
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Your staffs professionalism and customer service are both excellent. It was very helpful to get a loner car while mine was being worked on.
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Quick and painless. Casey provided friendly service and timely communication, and the repairs were done in a very timely fashion. Thanks!
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I like how I was able to trade in my car for a nicer newer one and they offer me water and offer me snacks
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I have purchased my last 2 vehicles at this location and since then have always had all my services done here, so for about 7 years. I knew from the first time that I would never go anywhere else. Every service appointment I've had since then, I leave thinking the same thing. These folks are great, and I always feel like they have my best interest in mind.
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Appreciate they brought my car home and honored all items we questioned along with the pricing and feedback given to us.
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Bram was very help this was my 3rd purchase from this location. I have always had great experiences every time I’ve bought a vehicle!!
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The sales people were nice, not pushy. Alexandra was lovely and Cole was awesome in explaining how to use the Mazda Connect and the other features of the vehicle.
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Everyone was friendly and professional. My needs were met in a timely manner. It was a very positive experience. I will return.
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I was coming back from a road trip when my car broke down. I had to go back home to kentucky to wait for my car. Dave Vargas was exceptionally helpful throughout the process, giving me frequent updates on my vehicle and even offering to drive me to get food while i waited for my vehicle. He asked mazda to help with the repair for my vehicle which reduced the cost dramatically. Dave was very helpful in getting me my vehicle in a reasonable time and under the expected price, which is always satisfying.
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I was extremely pleased with my recent experience with this dealership. I had a special request that was granted and every person I dealt with was friendly, professional and did the utmost to make sure I was taken care of. Hats off to you!
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Great experience, fantastic people with no BS. We were impressed by the salesman and manager for giving us straight forward information.
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We had a trainee help us. He did a very good job and was very friendly and personable. The oil change was done w/in the time quoted and was left clean.
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Ray Skillman East worked me into the schedule today and quickly resolved a tire issue for my 1-week old car. The issue was not under warranty but they understood my concerns and had my car ready, good as new and was amazing in working out a better than expected fix. They were wonderful!
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I observed that the Sales staff worked together as a team. Franklin and D’eandre (sp?) asked the right questions to quickly assess what I wanted and produced the vehicle with an exact match for me to test drive. All of my questions were answered quickly and accurately. What could be a stressful negotiation was actually pleasant and productive. Working together with the sales team resulted in their ability to quickly identify my new car needs, finding the exact match and closing the deal in one afternoon. It was night and day from my attempt to buy the same vehicle ...
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I have owned 4 Mazda's, all purchased through Ray Skillman NE Mazda. I have only ever brought my cars there for service. The staff is always very friendly and accommodating. I do have to say, I miss the "service for life" program.
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Scheduling a breeze online. Service was friendly and helpful, price for service was fair. They caught a nail in our tire...pretty amazing find and timely as we were set to travel in the next few days.
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Ray Skillman Mazda East provided excellent and friendly service. I am very pleased with the service and the work was completed quickly. Thank you very much.
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I was greeted politely and my appointment went very quickly! My appointment took half the time I was originally quoted so I was back on the road much earlier than planned!
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Casey seemed to be genuinely helpful and concerned about getting my Mazda fixed. He called me with a complete list of things needing attention, and did everything I had asked. I couldn't be happier with his help and attention to detail. I was very surprised with the car wash and the carpet vacuuming!
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Sales girl was tremendous. Store manager low balled trade in value of car. I knew what it was trade in was worth.
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The team at Northeast Mazda always goes out of their way to make things easy for us. We always recommend our family and friends to this dealership because of the positive experience we have had. We can't imagine buying a car from anywhere else - the team is wonderful!
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Your Service Department has always been very efficient. The service techs are always willing to explain and/or discuss any problems. Casey and Cody are prime examples.
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Franklin, DeAndre, Will and Aaron. We’re fantastic. They truly care about the buyer. Someone even brought me a coffee and I didn’t get her name
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Friendly service explained thoroughly very good experience offered the amenities informed me of a update to my vehicle that they did while servicing my car so that I would not have to return for another visit
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It was a great experience. The service personnel were positive and helpful. I am pleased with the work completed and the time it took to complete it.
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Service is always excellent. In an out in a timely manner. I would recommend this shop to any Mazda owner!
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The service advisors are all very friendly and courteous. I waited for my car to be done and was only there for maybe 30 minutes. They recognized that I did not need a tire rotation and only did the oil change and also gave me $10 off for having a coupon. I appreciate all of these things no matter how small. Especially in these times!
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The people are friendly and helpful. I got to my appointment way early, but they got me right in and did a very good job. They even made coffee for me. I am very pleased with the service that they provided me.
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They were Very respectful and they had a very nice staff, they were fast and accurate and kept me informed about anything needed, i was even concerned about something i was hearing and they were able to resolve the problem awesome job
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Great staff, friendly and reasonable, i felt very comfortable waiting during my oil change and felt welcomed by all the staff. i also met Bram Epstein from sales, and he was very nice and informative about deals if i was interested. Very Happy with this team
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Everything, I love about Ray Skillman. My very first new car and my second new car. Everyone there is very professional and excellent service. I haven't had any problems with them
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After my car was totaled during the recent snow storm, I turned back to Ray Skillman and felt appreciation for being a repeat customer, understanding of my situation, flexibility, knowledge, support. Very helpful!
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We were treated kindly and they worked very hard to get us financing when others wouldn't. It was a pleasant experience.
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I arrived for my appointment and the service department was right on time. Customer service representative friendly and informative. Timely and friendly. Could not ask for anything more.
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Friendly fast service. I was Called when car was complete. They made sure to get my car in as soon as I got there.
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Quick service and the updates were given to me. Love the free car wash!!! Helped me find a coupon. I will always return for my oil changes.
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Service department was quick and provided me with updates throughout my visit. My service advisor was great and answered all my questions!
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great service! they really were knowledgeble, helpful and positive. We bought the 2021 CX-30 turbo premium vehicle and it drives very well, has good acceleration
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Was taken of respectfully. Dustin was very pleasant and knew what he was dealing with. Took care of the problem in a satisfactory amount of time.
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Service was very smooth and efficient. Kept me informed during the work being done, treated us very well. Highly recomend them for service on your vehicle.
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I truly enjoy how friendly everyone is. The facility was clean even with all of the snow and salt everywhere outside. The buy here, pay here manager is very down to earth and the guys in the service center are awesome
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Everyone we worked with was very friendly and professional. From start to finish (1.5 hours) we were approved for a new car and my wife drove it home that evening.
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I always get my question answered staff are polite and very easy to search for what I need. Indianapolis Indiana
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Came for oil change. Dealt with Casey. Very personable and easy to deal with. Estimated the time it would take and finished in less time.
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I was scheduled promptly, given a timeframe for service and treated with professional courtesy. My car was ready when they said it would be.
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Great service again! Forgot his name, but special thanks to the gentleman that helped me set up the new Mazda app! Awesome! I appreciated the time & effort he took to show me all the great features.
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Friendly and efficient. Didn't have to go through the "hard sales" pitch. Finance process was super smooth. This is the 3rd Mazda I have purchased from this dealership.
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Quick, easy and got a loaner to allow me to get back home and work. Everyone was friendly. Service was completed quickly.
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Casey updated me throughout the process of my routine oil change. I ended up need a few filters replaced and a new tire. He did everything possible to make things easy for me by providing me a courtesy vehicle. Everyone at this location provides consistent excellent customer service. I have been going to the Northeast Shadeland Ray Skillman location for years. I have purchased two vehicles there.
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Excellent and professional. The team did a great job, and was helpful. They let me know what was the status of the car so I could make a decision. Thanks!
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Found the vehicle I wanted and came through on evrything they promised. Very impressive and I appreciated that and will remember in the future.
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Great customer service from Casey. Extremely pleasant to work with and kept me informed of everything that was going on.
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Friendly and quick. The job was completed in the time they estimated. Options were given for wiper blade replacement. That is all
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I really liked our salesperson, Roodson Edmonds. He is personable, enthusiastic, not overly pushy and always looking for ways to meet his customer’s needs.
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The gentlemen I work with in the Service Department are always kind and helpful. Get me right in and right out.
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Your service dept was incredibly efficient, courteous and facility was very clean. Your team accomplished our first oil change and total car check; delivered before promised timeframe.
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Everybody was friendly , they had snacks for people waiting for services . Very clean building , restrooms was unbelievably clean
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The people in your service center were excellent and very professional. I was very happy with the services performed. I have nothing else to add.
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Amy was great at showing us what we wanted to see and wasn't pushy for the sell. She let us drive the interaction and was there for any questions or concerns we had.
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Good service, kept me informed. Called me several times to let me know status, showed good customer service skills. I have always been pretty happy with service here.
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Very professional and helpful for me in an out in under an hour for an oil change an tire rotation.
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Casey was super nice. Very quick service. 1st oil change free, can’t beat that! Also, got a free Starbucks gift card lololol idk I’ll probably come back.
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I always get good service at the Mazda dealership the price is a little higher than fast lube places and it requires an appointment but otherwise it’s good
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I had all of the information as soon as possible. The service was reliable and they were done when they said they would be.
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Customer service from Nick, Christopher, and the finance man. Above and beyond. Nick and Christopher each followed up a couple days later to assure that I was happy with my new car.
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Experience met expectations. Service writer attentive and informative. Pleasant surroundings for wait while service being completed. Wait took a little longer than expected but was confident work would be done professionally. Thanks for a good service experience.
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I had a coupon that I printed from their site. They quickly changed my oil, rotated the tired and balanced them. I was able to pick up my car sooner than expected.
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Ourselves person was very attentive always check Union letting us know what was going on yes he had other customers but he made us feel like we were family
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Great service but expensive, 65.00 for oil change is too high! Will look for a cheaper, next change! Thanks, I do enjoy the vehicle 😬
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Prompt attention. Good service delivered on a timely basis. Suggested service issues are covered in good detail with prices listed. Friendly and qualified staff in Service Dept.
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Service completed in a timely manner and at a reasonable price. They also washed exterior and swept interior. Waiting area was ok.
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Friendly and knowledgeable staff. Open communication regarding windshield aftercare. Complimentary rental car was very helpful to have. I was extremely happy with the convenience of being able to have my windshield replaced at the dealership while I had other services performed. It saved me time being able to come to one place to have everything done!
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Service was quick and efficient. Employees wore masks. Getting a rental while my car was repaired was easy. Employees were polite
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I appreciate the fact that I was able to get an appointment on the day and time I was available,
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Ryan and Joey were both amazing to work with. They were friendly, knowledgeable and made my transition into a new vehicle seamless!
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Staff was very pleasant , salesman very friendly and staff knowledgeable. I really enjoyed the experience. The other staff members were also very helpful. Coffee and water was offered.
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Pleased with everything. Friendly and efficient service. Convenient Saturday appointment. Pleased with staff and location. Fast service and offered coffee and donuts
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I always feel they give total support to each customer. I always get great customer service in person and through communication with e-mails or phone contacts.
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Personal attention, efficient service, good quality work, overall good experience. Nice job. I'll be back. Thank you for a good job.
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Everyone was professional and polite. Plus when the correction was to be completed the next morning I was offered a 2020 rental at no charge to use until the next morning. I was completely satisfied with the service department.
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Customer Service was AWESOME! Curious and kind service was good! My car run like new money!!! I wii be back again!
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Arrived with no appointment and the service was great and prompt. The Service Department is always wonderful, professional and safety precautions against COVID-19 in place.
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Casey is great! Made sure everything was taken care of! Always friendly and great customer service! Got my vehicle done in a timely manner. Definitely recommend
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